Support

Support

Providing service, particularly after-sale services, to our customers, is our passion. We aim to ensure maximum customer satisfaction and product efficiency by being a reliable and trustworthy partner to our valued customer. By working hand-in-hand with our customer, we never give up on a service problem but do our best to solve it professionally in an agreeable and noteworthy manner.

Our comprehensive service and support include:
Call Centre/Help Desk

Always ready to assist. Our Support team is always on stand-by help you maintain operational efficiency.

Call in to request for service or seek technical help.

Preventative and Corrective Maintenance Services

Run at peak performance. We have a team of trained technicians and engineers to provide preventive services to allow you to maintain smooth operation.

If needed, we can also provide modification works to improve the function and safety of your ovens.

Repair Service

Minimise downtime with our expert on-site repair services. We have the experience and technical expertise to handle all types of industrial ovens.

We only use high quality parts for all our repair services to ensure your oven operates at optimal condition and keep your process running smoothly.

Consulting Services

Epolar offer customers a wide variety of consulting services, which include efficiency planning, business process design, and network configuration and methodologies. We place great emphasis on analyzing clients’ goals and directions before development and implementation. Our professional consulting team conducts field survey at your warehouse or operations unit to review existing system. We seek to provide an integrated solution that fits our clients’ needs today and in the future.